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| FAQ |
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| General Enquiries |
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Do you have an alarm center in Singapore?
- Yes, our alarm centre in Singapore operates 24 hours a day, 365 days a year.
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Do you sell your services directly to the consumers?
- No, AXA Assistance is exclusively a business to business organisation.
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Who will answer our calls?
- Your calls will be handled by one of our multilingual customer service personnel.
Languages spoken include English, Mandarin, Japanese, Korean, Bahasa Malaysia and common Chinese dialects.
- The staff work on shifts so that no matter what time it is, there will always be someone to attend to your call. You will not be greeted by an answering machine.
- Foreign languages such as French, Portuguese and Spanish will also be available during office hours.
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Do your customer service personnel follow a certain format when greeting a call?
- Our staff will follow exactly the way you, our client, want us to greet the customer. For example: Good morning, [your company name], this is [customer service personnel's name], how may we assist you?
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Do I have to subscribe to ALL your assistance services?
- Not necessarily. We have a whole range of services and packages for your selection. We are able to customise our services in order to best fit your needs. We will establish with you the program and products that will provide the most value to your organisations and to your esteemed customers.
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